Description:

Sabre powers the global travel industry with next‑generation technology—connecting people to moments that matter. Our solutions drive mobile apps, online travel sites, airline and hotel reservation networks, and countless other travel experiences worldwide.

As a Product Support Analyst I, you’ll be part of our Service and Support team, working directly with customers both before and after a sale. You’ll help ensure our clients enjoy seamless experiences with Sabre’s products by answering questions, troubleshooting issues, and guiding them through complex scenarios. In this role, every interaction you have will contribute to the success of our customers and the growth of our business.

Key Technical Skills:

Sabre, Galileo, Amadeus, ITIL, XML, SQL, API Programming, Salesforce CRM, Technical Troubleshooting, Customer Support

Requirements:

• Education: Minimum high school diploma; current university students or graduates are welcome
• Technical Aptitude: Demonstrated analytical and troubleshooting skills; experience with travel distribution/reservation systems is a plus
• Communication: Proficient in English and Spanish, both written and verbal
• Customer Focus: Strong customer service skills with the ability to build positive relationships
• Multitasking & Time Management: Comfortable managing multiple channels (phone, email, chat, social media) and priorities under pressure
• Teamwork: Effective collaborator who can work across departments to meet service goals
• Adaptability: Willingness to learn new products quickly and handle complex technical scenarios
• Additional Desirables: Familiarity with ITIL framework, XML, SQL, API development, and Salesforce CRM

If you’re eager to launch your career in travel technology and thrive in a dynamic, customer‑focused environment, Sabre would love to hear from you. Apply now and help us shape the future of travel!